To reduce our overheads, the RPRA and the BHW utilises second class postage via Royal Mail. Ofcom has recently announced reforms to the Universal Service that will allow Royal Mail to reduce the frequency of second-class post deliveries.

In its statement on 10th July, the regulator said the changes are designed to give postal users greater protection from extended delays, while helping Royal Mail enhance service reliability and ensure long-term sustainability.

Under the current Universal Service Obligation, in place since 2011, Royal Mail is required to deliver both First and Second Class letters, six days a week.

What’s changing?
From 28th July 2025 Royal Mail will no longer deliver second‑class letters on Saturdays. Instead, deliveries will occur on alternate weekdays, e.g., Monday/Wednesday/Friday one week, then Tuesday/Thursday the next – while still meeting the standard of delivery within three working days.

This may affect deliveries of RPRA and BHW and I would suggest members consider this with timely requests for services such as ring orders/transfers etc and the deliveries of the BHW.

Chris Sutton
CEO